• Head of Division: Mrs Talat Fatma (MBA Hotel Management)
  • Faculty Members: Amit Kumar

Content: Housekeeping Operations and Services Introduction to housekeeping, Cleaning procedures, Organization of cleaning, Customer care, Security at work, Safety at work, Design, décor and furnishing, Care of textiles, Fire prevention.
Front Office Operations and Services
Security practices, Customer care, Personal presentation, Safe practices, Fire prevention, General reception procedures, General front office procedures, Advance reservation procedures, Guest accounting procedures, Selling and marketing techniques.
Food and Beverage Service
Safety at work, Hygiene at work, Security at work, Personal skills, Menu knowledge, General billing procedures, Pre-service procedures, Provide a table service, Beverage service, Introduction to fast food service

Duration: 3 Months

Career options: housekeeping assistant, front office assistant, bell captain, receptionist, reservationist, food and beverage assistant, restaurant hostess, butler ,order-taker.